Receptionists are the beating heart of a company. Without a friendly face to welcome guests and answer the telephone, even the most high-flying operations come unstuck.
So what happens when your trusted receptionist calls in sick, or jets off on holiday? You might need a replacement fast, even if it’s just for a day or two.
Why not give TempaGoGo a try? Our free-to-use platform automatically selects all agencies near you with suitable front desk staff – it’s up to you to choose which one you want.
In this article I will outline what to look for in a receptionist, and how much you should be paying. Happy hunting!
What to look for in a receptionist
No specific qualifications are required, but front desk duty is one of those areas where personality plays a big part. Not everyone is suited to a role that is simultaneously client-facing and administrative.
Making the right choice is crucial – a good receptionist is one who gives the client a good first impression of your company. After all, according to customer complaint statistics, 75% of all business is lost on first impressions!
However, receptionists are also very busy behind the scenes, and there are many other attributes that make up their duties, roles and responsibilities:
- Professionalism. Unlike back office teams, your front desk team must always be switched on, seen to be working as well as actually working. Always ask yourself the question: would I like all my clients to interact with this person?
- Organised. The ability to prioritise work is a must for any receptionist; so too the awareness to think of problems such as diary clashes and heavy deliveries before they arrive. However friendly you are, you are unlikely to cut it on the front desk if you cannot multi-task.
- Interpersonal skills. Receptionists don’t just communicate with clients, they also work closely with HR and marketing to ensure all is running fine and tickety-boo inside the organisation.
- Cunning. This might seem odd, but sometimes deflecting customers is as necessary as giving them answers! Under no circumstances does a hotel manager ever actually want to deal with irate clients – so you have to be pretty nimble with your excuses.
How do I know I’m not getting ripped off?
When using recruitment agencies, it can be difficult to know what exactly you’re paying for. As a benchmark guide, we reckon you should be paying between £8.64 and £11.44 an hour for a receptionist, depending on location and agency fees.
This is how TempaGoGo can help. By selecting a collection of agencies, you will be able to pick and choose between them – and stay in control of prices.
Click here to find out more about how to find great temp agencies for receptionists and other admin staff.
Our platform is entirely free to use, and produces results in fewer than five minutes. What have you got to lose?